Caraway review: 30-day returns, and a warranty that excludes the usual failure

{"type":"doc","content":[{"type":"paragraph","attrs":{"textAlign":"start"},"content":[{"type":"text","text":"## Who they areCaraway sells ceramic-coated cookware on a single, clear proposition: pans that are free of the fluorinated compounds used in traditional non-stick, in colours chosen to be left out on the counter rather than hidden in a cupboard. The range has grown into bakeware, food storage and stainless steel, but the ceramic sets are still what the brand is known for.## What the coating actually is[brand] The product page describes a "proprietary non-stick ceramic" and states it is made without PTFE, PFOA and PFAS. [brand] An image caption extends that to lead and cadmium.[checked] What is not published anywhere on the page is the composition of the coating itself, or the base material of the pan body. For a brand whose entire argument is what the surface is not made of, the absence of what it is made of is a gap worth noticing. It does not make the claims false; it makes them unverifiable beyond the brand's word.[brand] The set is oven safe up to 550F, which is genuinely higher than much of the ceramic category.## The warranty is the real specification[checked] Caraway's warranty runs one year from the date of purchase, covers defects in material, construction and workmanship, and is limited to the original US purchaser. It is not transferable, and proof of purchase is required.[checked] The exclusions are where it gets interesting. The warranty does not cover cosmetic wear such as scratches, stains or discoloration where function is unaffected. It does not cover coating damage caused by excessive heat, metal or sharp utensils, or abrasive cleaners, scouring pads or bleach. It does not cover thermal shock, drops, or any glass or porcelain component.Read that list against how ceramic non-stick usually fails, and the two line up almost exactly. Coatings lose their release over time through heat and abrasion. That is the ordinary end of the product's life, and it sits outside the warranty.[checked] Buying from anywhere other than Caraway or an authorised US seller makes the warranty, in the page's own words, null and void. Worth knowing before taking a marketplace discount.## Returns, and the box you have to keep[checked] You have 30 days from delivery to return an item for a full refund, and it has to be shipped back within that window. All original packaging and accessories must be included, and proof of purchase from Caraway's own site is required.[checked] For bulky cookware, "all original packaging" is a real condition. It means keeping a large box intact for a month while you decide.[checked] Orders of five or more sets have to go through customer service. Bulk purchases and gift cards are final sale.[checked] If an item arrives damaged or imperfect, Caraway says it will provide a replacement, compensation or a full refund, and will cover return shipping. For an ordinary change-of-mind return, the page does not say who pays the postage, which is an unhelpful silence on a heavy parcel."}]}]}