Introduction
Arhaus is a renowned American luxury home furniture brand founded in 1986 by Jack Reed and his son, John Reed. Based in Boston Heights, Ohio, the brand has grown into an influential lifestyle retailer with over 100 showrooms across the US and boasts an extensive online presence and a print catalog. The name, a combination of “Aarhus” (a Danish city) and “Haus” (German for “house”), reflects Arhaus’s European design inspirations. Known for handcrafted, heirloom-quality furniture and decor, Arhaus offers pieces that enhance living spaces with a blend of modern elegance and global craftsmanship.
Brand Mission
Arhaus is committed to creating beautiful, sustainable, and sustainable home furniture. The brand collaborates with skilled artisans worldwide and uses materials such as reclaimed wood, recycled metals, and vintage accents to ensure that each product tells a unique, meaningful story. About half of its product range is made from recycled or sustainably sourced materials. Arhaus also avoids using materials from endangered rainforests and supports environmental and social initiatives such as reforestation efforts, Habitat for Humanity, and global aid programs. This philosophy of craftsmanship, sustainability, and customer-focused design defines Arhaus as more than just a furniture retailer.
Arhaus offers a wide selection of sofas, sectionals, coffee tables, and accent chairs. These pieces are often customizable with durable fabrics and expert craftsmanship. A standout example is the five-piece Beale sofa, which is praised for its comfort, pet- and child-friendly construction, and removable cushion covers—and receives top marks for value, delivery, and style.
Dining tables, chairs, console tables, and storage units are crafted from materials such as reclaimed hardwood and vintage-inspired ironwork. The “Relics” collection features reclaimed antiques that add character and uniqueness to any room.
These include bed frames, dressers, nightstands, and vanities with clean lines, premium hardware, and durable woods—both functional and timeless.
Highlights
Handcrafted, eco-conscious furniture with global design inspiration
Over 100 immersive showrooms with design services and exhibition environments
Strong environmental commitment: recycled materials, reforestation, zero deforestation
Customization options and free design services
Exclusive “Relics” collection – unique antiques with modern finishes
Pros and Cons
Pros
Heirloom quality, handcrafted pieces made from sustainable materials, customization options, immersive showroom experience, strong environmental and philanthropic values
Cons
High prices, inconsistent customer service and delivery, long lead times for custom pieces, occasional quality issues, inferior fabric selection in the online store
Customer Reviews
Positive Experiences
One reviewer praised the Beale sofa for its comfort, style, and pet-friendly features, giving it a score of “1” for comfort, value, delivery, and style.
Another customer described a seamless buying experience: proactive communication, flawless delivery, and a beloved sofa now in their home.
Negative Feedback
Several customers reported delivery delays that extended well beyond the promised timeframe due to poor communication and slow escalation.
Several posts on review platforms and Reddit reported damaged deliveries, difficulties with returns, and slow or unhelpful customer responses. One user described trying unsuccessfully for months to resolve order issues.
Several reviews raised quality concerns—fabric wear on sofas, misleading expectations of veneer instead of solid wood, cushions that quickly flatten, and expensive fabrics that wear out with normal use.
Price confusion was also noted, for example, when “sale” tags were more expensive than the original prices or inconsistent discounts were misprinted.
Several lengthy complaints reported poor return experiences, unresolved defects, and inflexible policies, particularly regarding restocking fees and damaged or incomplete orders.
Customer Testimonials
“I recently ordered a solid oak desk, but upon delivery, it felt just as high-quality as a much cheaper model—it was mostly veneer.”
“My order took over 16 weeks to arrive—I felt like I was constantly being kept in the loop.”
Another customer reported, “My sofa’s cushions fell apart after only three months and began to pill badly. The slipcover didn’t help, and I was ultimately disappointed.”
However, one satisfied customer summarized, “Delivery was smooth—communication was proactive, and the Kohler sofa is perfect.”
FAQs
Is Arhaus furniture high-quality?
Yes – most pieces are handcrafted from high-quality and often sustainable materials and are intended to be heirlooms.
Can I customize furniture or request design advice?
Absolutely. Arhaus offers custom upholstery, custom pieces, and complimentary design services in its showrooms.
Is Arhaus sustainable?
Yes – Arhaus uses recycled materials for approximately 50% of its products, supports reforestation, and promotes good labor practices throughout its supply chain.
What about delivery and returns?
Arhaus offers first-class delivery and protection plans. However, customers should expect longer delivery times for custom-made items and be aware that returns and restocking can be expensive.
Is it worth visiting the showrooms?
Yes – the showrooms are impressive and beautifully designed, offering inspiration and expert design advice.
Final Verdict
Arhaus US stands for style, sustainability, and craftsmanship, offering furniture that transcends trends. If you’re looking for unique, handcrafted pieces with a meaningful impact, the brand is the right choice—especially for those who value ethical sourcing and curated design.
However, the high price and reported inconsistencies in service, delivery, and product quality should be treated with caution. For in-person buyers, a visit to a showroom can avoid any discrepancies. Online shoppers should carefully read return policies and have realistic expectations regarding delivery times and communication.
If quality craftsmanship and environmental friendliness are important to you—and you’re willing to accept the costs and occasional process issues—Arhaus can be a real asset. Those who value seamless service at a lower cost should consider other options.