Introduction
Founded in 1998, Rugs USA is a long-established online retailer specializing in affordable, stylish rugs. Headquartered in New York (later New Jersey), the company sells directly to consumers and offers an impressive selection of rugs, rugs, outdoor mats, machine-washable options, and more. The goal is simple: to help customers transform their homes into homes with great rugs at an affordable price. Over the years, Rugs USA has sold millions of rugs to nearly two million households—a testament to the company’s position as a leader in home decor.
Brand Mission
The brand’s fundamental mission is to make design-driven rugs affordable for every budget. By working closely with designers, artisans, and manufacturers, Rugs USA eliminates traditional retail markups and passes the savings directly on to customers. The website offers tools such as virtual visualization: Upload a photo of your room to see how a rug looks before you buy. Regular special offers, daily deals, and machine-washable collections underscore the goal of stylish comfort. Rugs USA stands for a wide selection, affordable prices, and user-friendly online shopping.
Rugs USA offers a wide selection—for indoor and outdoor use, in materials such as synthetics, wool, jute, sisal, plush, and hand-woven rugs. Styles range from Moroccan lattices and braided jute to geometric patterns and vintage looks. Sizes range from compact (60 x 90 cm) to large (3.6 x 4.5 cm) rugs, as well as runners and irregular shapes to suit any room.
Innovations include machine-washable designs, ideal for families or pet owners. Although these rugs aren’t multi-layered like some competitors, they’re exceptionally easy to clean and practical, especially in high-traffic or messy areas.
Outdoor-friendly rugs are made from durable, weather-resistant fibers and are suitable for patios or dirt traps. The website also offers rug pads for long-term protection and comfort.
Highlights
Wide selection of styles, materials, sizes, and prices.
Industry-leading low-price model with frequent flash and clearance sales.
Machine-washable and pet-friendly rug collections.
Virtual tools for previewing rugs in your own room.
Extensive shipping coverage and flexible online retail infrastructure.
Pros and Cons
Pros
Huge, affordable selection of vibrant styles and sizes; daily deals and free shipping; unique washable and outdoor-friendly collections; user-friendly online design tools.
Cons
Customer service can be unreliable; returns can be costly; some customer reports mention measurement errors and curled edges; the company is under financial restructuring pressure.
Customer Reviews
Positive Feedback:
Trustpilot reviews often praise the variety and value, as well as the free shipping.
A People Magazine review highlighted one of their nursery rugs as durable, easy-care, and aesthetically pleasing—though they cautioned that care must be taken to ensure smooth edges.
Critical Opinions:
Sitejabber reviews average 3.7 out of 5. Many users praise the fast delivery and high quality of the rugs, but others complain about poor customer service or irregular order cancellations.
Several bloggers who have tested Rugs USA products over the years report that larger rugs hold up well, while thinner rugs easily wrinkle and accumulate dirt. Returns are possible, but can cost almost as much as the rug itself.
A recent report highlighted the company’s financial difficulties and revealed that it is on the verge of debt restructuring due to declining sales—a point long-time customers should keep in mind.
FAQs
Is Rugs USA trustworthy?
Yes—the company is a reputable, long-standing e-commerce leader in the rug space with compelling visual tools and return policies. However, be sure to check the terms and conditions before ordering.
Are machine-washable rugs a good fit?
They offer convenient cleaning for high-traffic rooms, but lack multi-layer backing like some specialized competitors.
Are the prices truly affordable?
Absolutely – special offers, flash sales, and direct pricing make high-quality rugs affordable; however, full price isn’t always the best.
How's the customer service?
Experiences vary. Many users report smooth transactions and good support, while others report delays and frustration, especially with returns or size discrepancies.
How large is the selection?
Very large – from indoor to outdoor rugs, from simple to trendy rugs, rare sizes, and decorative options.
Final Verdict
Rugs USA is the first choice for those who value design variety, value, and comfort. The company offers a diverse catalog of rugs that can transform rooms – from machine-washable bathroom rugs to rugs with eye-catching patterns. If you’re decorating on a budget and are willing to accept the occasional service issue or wavy edges on lower-end styles, the company offers excellent value.
Budget-conscious decorators, pet owners, and trend-conscious shoppers will find the selection particularly appealing. Just shop during the sale, check the sizing information carefully, and be prepared to handle returns yourself if necessary.